Terms and Conditions

Below are some important terms and conditions for our products available. Please ensure you make yourself familiar with these when making a booking.

Concert and Event Transport - Conditions and Important Booking Information

1. Cancellations required before 5.00pm Thursday prior to event. Applies to bus transport cancellation only.

2. Cancellation fee of $10.00 applies per person.

3. No alcohol or smoking is permitted on the bus.

4. Toilets are not available on the bus, please make use of the facilities before boarding the bus as out of respect for the other passengers there are no toilet stops.

5. Consumption of hot food will not be permitted on board.

6. Tranzit cannot be held responsible for any ‘Passengers’ left behind at the end of the event; this responsibility falls on the individual. Departure times are stated and need to be adhered too.

7. Tranzit cannot be held responsible for the theft of 'Passengers' personal property or personal property left behind on the vehicle.

8. The ‘Passenger’ will be responsible for meeting any costs of repairing damage to the vehicle, or cleaning the vehicle as a result of the conduct and actions of the ‘Passenger’.

9. If travelling with friends please note that you may not be on board the same bus. We do not allocate seating on the buses. We suggest arriving together at your pick up location in plenty of time to board the same bus together.

10. Terms apply to fare paying passengers only. Separate terms apply for charter customers/passengers. 

11. For any urgent transport enquiries on the day please call 0800 471 227.

Day Tours - Conditions and Important Booking Information

> Reservations & Payments

Tranzit Tours can be booked through your local Tranzit Coachlines Reservations Centre or an approved local Travel Agent.

> Cancellations and Refunds

Cancellations made within 7 days of departure date will incur a 20% penalty fee - see below A refund will be made against acknowledgement of the reservation cancellation

1) Up to seven days out from departure: Reticketing at no extra cost or a refund less 20%

2) After Departure Time: Reticketing at 10% cost or refund less 50%

> Itinerary Variations

The company reserves the right to alter the tour package (including the itinerary) and substitute accommodation facilities should unforeseen circumstances beyond our control make changes necessary.

> Tour Cancellations

Tranzit Coachlines Wairarapa Ltd reserves the right to cancel or withdrawal any tour or any booking made for a traveller. In this event Tranzit Coachlines Wairarapa Ltd will refund the total tour price, but will not have any further liability to the traveller.

> Responsibilities

Tranzit Coachlines Wairarapa Ltd are not liable for and deny all responsibility for personal injury or property damage arising out of these activities.

The arrangement providers, namely the carriers providing land, sea or air travel, the operators providing transfers accommodation tours meals and other services, all do so according to their conditions. The traveller accepts the arrangements subject to those conditions and accepts that their rights may be limited to those conditions as found in tickets, vouchers, signs, forms, contracts and the like.

The traveller has no right to claim against Tranzit Coachlines Wairarapa Ltd for any loss, damage, delay or injury caused to the traveller or their baggage whilst under the care or control of an arrangement provider. A traveller’s baggage and personal effects shall be carried at owner’s risk as provided for under the Carriage of Goods Act.

Tranzit Coachlines Wairarapa Ltd is not responsible for any losses or additional expenses due to delays or alterations in air, land or sea travel due to inclement weather, acts of God, strikes, breakdowns, civil unrest, quarantine, or other circumstances beyond its control.

> Brochure Validity

The prices quoted in this brochure are valid for the dates or tour numbers listed in it.

> Photographs

The photographs reproduced depict typical scenes experienced, but the subject matter may not necessarily be seen or experienced whilst visiting that destination. Whilst away with Tranzit Tours you may be included in some photographs and/or films taken by our guides and drivers that will be used for future promotional advertising purposes and by booking on to this tour you authorise the use of any images you are captured in to be used without any further consent or payment.

Guided Tours - Conditions and Important Booking Information

> Reservations & Payments

Tranzit Tours can be booked through your local Tranzit Coachlines Reservations Centre or an approved local Travel Agent.

A deposit as stated in this tour schedule is payable to secure the booking. Any reservation made within fourteen (14) days of the tour departure must be paid in full.

The balance must be paid in full by the declared date in this tour schedule.

> Cancellations and Refunds

Cancellations 35 days or more prior to the tour departure will be subject to a fee of 15% of the tour’s deposit.

Cancellations within 35 days of departure will be subject to a fee of 15% of the total tour cost, up to a maximum of $100 (NZ), plus any other fees as charged by the contracted services and providers.

Cancellations within 7 days of departures will be subject to a fee of 25% of the total tour cost, plus any other fees as charged by the contracted services and providers.

No refunds will be made for cancellations made on day prior to departure, on day of departure or once travel has commenced. Nor will refunds be made on any unused portions of the tour. However where clients can provide documentary evidence that goods or services were unable to be utilised (and a refund if applicable is available from the service provider) the company will review this request and provide a refund at the sole discretion of the company.

> Itinerary Variations

The company reserves the right to alter the tour package (including the itinerary) and substitute accommodation facilities should unforeseen circumstances beyond our control make changes necessary.

> Tour Cancellations

Tranzit Coachlines Wairarapa Ltd reserves the right to cancel or withdrawal any tour or any booking made for a traveller. In this event Tranzit Coachlines Wairarapa Ltd will refund the total tour price, but will not have any further liability to the traveller.

> Responsibilities

Tranzit Coachlines Wairarapa Ltd are not liable for and deny all responsibility for personal injury or property damage arising out of these activities.

The arrangement providers, namely the carriers providing land, sea or air travel, the operators providing transfers accommodation tours meals and other services, all do so according to their conditions. The traveller accepts the arrangements subject to those conditions and accepts that their rights may be limited to those conditions as found in tickets, vouchers, signs, forms, contracts and the like.

The traveller has no right to claim against Tranzit Coachlines Wairarapa Ltd for any loss, damage, delay or injury caused to the traveller or their baggage whilst under the care or control of an arrangement provider. A traveller’s baggage and personal effects shall be carried at owner’s risk as provided for under the Carriage of Goods Act.

Tranzit Coachlines Wairarapa Ltd is not responsible for any losses or additional expenses due to delays or alterations in air, land or sea travel due to inclement weather, acts of God, strikes, breakdowns, civil unrest, quarantine, or other circumstances beyond its control.

> Insurance

We recommend that you purchase a comprehensive travel insurance to cover against lost or damaged luggage, accident or sickness, loss or theft of personal belongings and documents, or the need to cancel or curtail your holiday. Please note that special conditions apply for pre-existing medical conditions with all travel insurance policies.

> Brochure Validity

The prices quoted in this brochure are valid for the dates or tour numbers listed in it.

> Photographs

The photographs reproduced depict typical scenes experienced, but the subject matter may not necessarily be seen or experienced whilst visiting that destination. Whilst away with Tranzit Tours you may be included in some photographs and/or films taken by our guides and drivers that will be used for future promotional advertising purposes and by booking on to this tour you authorise the use of any images you are captured in to be used without any further consent or payment.


Martinborough is beautiful, and well worth the day trip out of Wellington for the wine tour. The wines were great, as was the company. - Meg453, Trip Advisor