FAQs

Concerts & Events

I can’t print my booking confirmation. Is this a problem?

Before you board the bus, you will need to show your driver proof that you should be there. If you can’t print your booking confirmation beforehand, you may present it to your driver electronically by displaying it on your smartphone. If you still have problems, give our friendly team a call well in advance so we can come up with another solution.

I need to cancel my booking. Can I get a refund?

If you are just cancelling your seat, there is a small fee to cover admin costs. All bus and event ticket packages, however, are non-refundable. Make sure you are familiar with the terms and conditions on your voucher before purchasing.

Does the bus have a toilet on board?

No. Please make sure you use the facilities before boarding the bus.

What happens if I miss the bus at the end of the event?

You’ll be stuck with an expensive taxi fare! But seriously, we transport thousands of people to and from events every year. Departure times are clearly stated on your voucher and need to be adhered too. It’s up to you to ensure you board the bus in time to get home.

I’m travelling to the same event with friends who booked separately. Can we sit together?

We don’t allocate seating on the buses, so if you want to sit with your friends simply arrive with them at your pick-up location with plenty of time to board the bus together. 

What's the deal with drinking alcohol on buses?

The deal is simple: no alcohol is permitted on our fare-paying buses. If you want a quiet beverage during your trip, look at hiring a private coach with us. However, you will need to apply for a liquor licence through the council to have alcohol onboard, at your own expense.

Guided Tours & Travel Club

Where do you stay while away on tour?

Generally we stay in 3.5 to 4 star hotel accommodation. However, in some more remote areas we may use a high standard motel accommodation. This will be clearly stated in your itinerary.

Do you run a seat rotation on tours?

Yes, we do this daily when on tour.

I’m not a very good traveller. Can I sit at the front?

Absolutely! Please let us know on your booking form and we will do our best within the daily seat plan.

Why do I have to pay a single supplement if you can’t find anyone to share a room with?

Most accommodation providers don’t offer single room rates, so unfortunately we have to pass these costs onto you if you don’t have someone to share a room with. We make every effort to keep the cost to a minimum, or to find someone else to share with you. We will refund the deposit should you decide not to join the tour because there is no one available to share with.

Do all rooms have ensuites?

Yes, unless specifically identified within the itinerary. When this is the case a discount will be offered. A number of our hotel providers still use shower-over-bath facilities. If this could be difficult for you, please note this on the booking form.

Are all meals and attractions included?

All attractions (as listed in the tour inclusions), dinners and breakfast are included, however lunch may be at your own cost. This is clearly stated on each itinerary.

I was sent an itinerary. Why wasn’t I booked on the tour?

We send the itinerary to lots of people who have registered an interest. To confirm a booking and secure your seat, we require a booking form and deposit.

Why do I have to pay a deposit when booking a Travel Club trip to a concert, and why is it non-refundable?

Concert deposits generally cover the cost of the show ticket and these are non-refundable once we have paid for them.

Can you cater for special dietary requirements?

Absolutely! Just let us know when you book.

What does “place you on a register of interest” mean?

This means that the tour or day trip has not yet been confirmed or priced, but you’re interested in attending should it be. Once this tour or day trip has been priced you will be sent the guided tour itinerary to consider and book, or a day trip will be advertised in the next newsletter.

What does ‘downstairs accommodation’ mean on the booking form?

If you have difficulty with stairs or need a room as close as possible to the lift in a high-rise hotel, let us know on the booking form.

What is the difference between twin and double accommodation?

A twin room includes two beds for two people to sleep separately. A double room has one normally queen or king bed for two people to share.

Does the coach have a toilet on board?

No, but we make regular comfort stops.

When is my deposit due, and when do I have to pay in full?

To confirm your reservation and avoid disappointment we recommend paying your deposit as soon as possible. The final payment for guided tours is generally due 45 days before departure. We will call with a gentle reminder if you miss this date.

Day Tours

I can’t print my booking confirmation. Is this a problem?

Before you board the bus, you will need to show your driver proof that you should be there. If you can’t print your booking confirmation beforehand, you may present it to your driver electronically by displaying it on your smartphone. If you still have problems, give our friendly team a call well in advance so we can come up with another solution.

Can you cater for special dietary requirements?

Absolutely! Just let us know when you book.

It says there is a minimum number of people required for the tour to go ahead. What if I’m travelling alone?

Contact us first if you’re booking for just yourself. Chances are there will be others booked on the same tour as you though, so minimum numbers should be met.

I’m catching the train from Wellington. Where do I exchange my ticket?

Exchange your ticket at the ticket office beside the rest rooms at the Wellington Railway Station. Instructions should be included at time of booking or on your voucher. If you’re still unsure, contact us. Please be there 15 minutes prior to the train departure time.

Martinborough Gourmet Wine Tour

I’m catching the train from Wellington, where do I go to exchange my ticket?

The ticket office beside the rest rooms at the Wellington Railway Station. Instructions should be included at time of booking or on your voucher otherwise call us on 0800 471 227. Please be there 15 minutes prior to the train departure time.

I can’t print off my voucher do I need to have this?

Before you board the bus, you will need to show your driver proof that you should be there. If you can’t print your booking confirmation beforehand, you may present it to your driver electronically by displaying it on your smartphone. If you still have problems, give our friendly team a call well in advance so we can come up with another solution.

What vineyards do we visit, and can I pick the vineyards I want to go to?

We visit a range of different vineyards and every day depends on which vineyards have availability. If you have a preference, please contact us to check which vineyards will be visited on the date you are looking to join us.

Is the train included in the price?

Yes, a same-day return ticket is included in the tour price if you’re travelling from Wellington.

Is lunch included?

Yes, a lovely gourmet platter lunch along with a glass of wine and coffee is included. Afternoon tea is also provided so there’s no chance of going hungry!

Can you cater for special dietary requirements?

Absolutely! Just let us know when you book.

Do we have time to look around Martinborough Village?

You sure do! You’ll generally have time after lunch or at the end of the day to wander around the village.

Thanks to you and your team for all of the help yesterday at Toast Martinborough. Very much appreciated! - Jasmine Novak